A good start for every customer
IZI-Fitness Tiel puts smooth customer onboarding first. The club appreciates how Controlplus brings registration and follow-up together. Customer details, the chosen subscription and payment arrangements provide a clear starting point for ongoing support.
From SEPA direct debit to reminders
Payment follow-up begins with SEPA direct debit under a valid mandate. If a debit is returned, the amount remains outstanding and a reminder follows. The team can see who still needs to pay and which follow-up has already taken place.
The next step for unpaid amounts
If payment remains outstanding after reminders, the claim can ultimately be referred for debt collection, following the agreed procedure and applicable legal requirements. Follow-up stays connected to the customer record.
Received payments back in Controlplus
When the customer pays, the bank connection helps recognise the incoming payment and match it to the outstanding item in Controlplus. Different amounts or missing references require review. Onboarding and payment follow-up form a joined-up view, from registration to payment processing.